In Brand Experiences we Trust

Every Monday a chap called Roy H. Williams (otherwise known as the Wizard of Ads) drops an email into my inbox. The week before last his newsletter informed us readers how customers aren’t gullible anymore – they can sense when you’re trying to sell to them. They aren’t interested in ‘positive thinking’ and gloss anymore; they’re all about action and doing. “Don’t tell us, show us!”, he continued. How true this is, given that these days household budgets are squeezed and every purchase is thought about long and hard.

Every year we hold a meeting with our Brand Experience Event Managers. It’s an opportunity for them to share their stories and experiences from the past year as they’ve toured the country doing store launches and promotional activity for our clients. We give them all manner of activities to do, from hosting product launches for our many and varied clients to a range of different promotional activities we manage for clients like T Mobile. The one thing that really stuck with me after this meeting was how they kept talking about how the activities we dream up for them to run encourages shoppers to queue and wait to take part in the activity. This, they tell us, gives them a chance to stand chatting to the shoppers, earning their trust, telling them about the brand and showing them the latest handsets and gadgetry. The shoppers soon forget about the potential prize they might be able to win on the wheel of fortune and, with the help of our brand ambassadors, ask to be ushered into the nearby store to purchase the product. How about that for delivering results?

It’s always been the case that brands require a solid marketing mix in order to get the best cut through for their products but with the right idea and the right people it really is possible for brands to genuinely gain the trust of their customers.